Privacy, in plain English.

Last updated: 11 October 2026

Bay of Plenty AI is run by Karl Friend in Tauranga, New Zealand. This policy explains how I handle your personal information when you use this website or get in touch. I follow the New Zealand Privacy Act 2020.

What I collect

I only collect what you choose to give me. When you fill in the contact form, that is:

• your name, business name, email and phone number
• your town
• what you tell me about your business and where the time goes
• whether you’d like to meet in person or on Zoom

If you email or call me, I keep a record of what you send so I can reply.

Like most websites, this site may also collect basic, anonymous visit information, such as which pages are popular. This doesn’t identify you.

Why I collect it

I use your information to:

• reply to you and book your free AI chat
• understand your business so I can give you useful advice
• keep a record of our work together if you become a client

I don’t sell your information. I don’t add you to a mailing list unless you ask to be added.

Who can see it

Only me. Your details are stored with trusted service providers that run my website, form and email. They store it securely and don’t use it for their own purposes. Some of these providers may store information outside New Zealand. Where that happens, I choose providers that protect it to a standard similar to the Privacy Act.

I won’t share your information with anyone else unless you agree, or the law requires it.

Your information and AI

I don’t put your personal details into free AI tools. If I use AI to help with your project, I use business-grade tools that don’t learn from your information, and I tell you first.

How long I keep it

I keep your information only as long as I need it to help you, or as long as the law requires (for example, tax records). After that I delete it.

Seeing or correcting your information

You have the right to ask what personal information I hold about you, and to ask me to correct it. Just email hello@bayofplenty.ai. I’ll reply within 20 working days, and usually much sooner. There’s no charge.

You can also ask me to delete your information at any time.

Questions or concerns

If you have a question about privacy, email hello@bayofplenty.ai or call 027 537 4363. If you’re not happy with my answer, you can contact the Office of the Privacy Commissioner.